Question 1

Do you collect or haul the trash?

Accepted Answer

No. PeliCAN does not collect or transport trash. Your city, county, or private hauler still does that. We move your trash can to the curb before pickup and return it neatly after the garbage truck collects.

Question 2

What do I have to do?

Accepted Answer

Just put your trash inside your trash can. PeliCAN handles the bin movement — out before pickup, in when clean.

Question 3

What happens if the garbage truck comes late?

Accepted Answer

We monitor route timing and return bins after collection is completed whenever possible.

Question 4

Can you return the bin after pickup?

Accepted Answer

Yes. Bin return is included in Preferred and Premier memberships.

Question 5

Do you clean trash cans?

Accepted Answer

Yes. Bin cleaning is included in Premier and available as an add-on.

Question 6

Can I pause my membership?

Accepted Answer

Yes. Customers can request pause or vacation mode from their account.

Question 7

Do you work with HOAs?

Accepted Answer

Yes. We offer community-wide programs for HOAs, gated communities, developers, and property managers.

Question 8

How do payments work?

Accepted Answer

Memberships are billed automatically monthly or annually through secure recurring payments.

Question 9

Can I cancel?

Accepted Answer

Yes. Customers can manage or cancel their membership through the customer portal.

Questions, answered.